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About the store
| Store name | ULTRAMIX |
|---|---|
| Seller name | HapBeeBee.Co., Ltd. |
| Sales manager name | Akiko Utsumi |
| location | 154-0024 1-32-18-203 Sangenjaya, Setagaya-ku, Tokyo |
| telephone number | 03-6453-1822 |
| FAX number | 03-6453-1832 |
| email address | info@ultramix.co.jp |
| Homepage URL | http://www.ultramix.co.jp/ |
About product sales
Product delivery time
Usually, we will ship within 2 business days (5 business days outside of Japan) after receiving your payment.
However, items that are on order or have an estimated delivery date will be delivered after that date.
Delivery may be delayed if out of stock or during busy periods.
The delivery method will be delivery processing (major shipping company/post office).
Handling of defective products
When you receive the product, please immediately check to make sure that you have not received an item that is different from what you ordered, and that there has been no damage during transportation.
We take every possible measure to ensure the quality of our products, but in the unlikely event that the product is damaged, soiled, or different from what you ordered, please contact us within the period listed below. We will return or exchange the item.
●For courier delivery, please contact us for returns or exchanges within 8 days after receiving the product.
●For mail delivery, please contact us for returns or exchanges within 10 days from the date of shipment from our store.
[In case of returns or exchanges due to product defects or damage]
・We will refund the product price, shipping fee, and gift wrapping fee in full or exchange it for the same product.
About returns
[In case of returns or exchanges due to customer convenience]
・If the product is unused and unopened, we will accept returns or exchanges if you contact us within the specified period.
-We will refund the full amount of the product excluding shipping and handling charges.
- All costs incurred when returning the product due to the customer's convenience will be borne by the customer.
・Shipping fees, handling fees, and gift wrapping fees will not be refunded regardless of whether the package has been opened or not.
●For courier delivery, please contact us for returns or exchanges within 8 days after receiving the product.
●For mail delivery, please contact us for returns or exchanges within 10 days of shipping from our store.
*After this period, we will not be able to accept returns or exchanges for any reason.
[Case where returns/exchanges are refused]
We do not accept returns or exchanges in the following cases, regardless of the reason.
・Products that have been used or opened ・Products that have been soiled or damaged ・Product packaging (boxes, PP bags, shrink wrapping, cloth bags, obi), etc. ・Instructions, etc. that have been soiled, damaged, lost, or discarded ・After delivery, Products that have been processed, repaired, cleaned, etc., back-ordered items, special orders, food, beverages, alcoholic beverages, items on sale, items returned due to shipping slips being attached directly to the exterior of our store, etc. If the item is returned to us without completing the above process ・If there is a statement on each product page stating that we cannot accept returns ``Example'' If the problem is considered to be uneven paint, a difference in pattern due to the way the cloth is cut, or a texture. , the unique smell of the material, etc.
[If the following applies, it is considered to have been opened]
- The product's packaging (box, PP bag, shrink wrap, cloth bag, obi), etc. has been opened or damaged. - The product has been repackaged in a way that intentionally damages it. - The product tag has been removed.・If the product manual is soiled, damaged, lost, or discarded ・The vinyl packaging of the parts has been opened ・There is any other evidence that the product itself has been used
Payment method and payment period
We accept various payment methods.
Please see the usage guide for details.
Necessary charges other than product price
Necessary charges other than product price
・Japanese domestic consumption tax (food 8%, non-food 10%)
・Shipping charges (For details, please see the page about shipping charges and payment methods.)
・If you select cash on delivery as your payment method, there will be a cash on delivery fee. ・If you select deferred payment as your payment method, you will be charged a deferred payment fee. ・If you choose bank transfer fee as your payment method, You are responsible for paying any bank transfer fees at the time of transfer.
Application expiration date
If payment is not confirmed within 5 days from the date of order, we will cancel your order.
others
This shop uses an online shop server provided by Shopify.
The submission form is SSL (Secure Sockets Layer) compatible, which encrypts and protects communication between the server and the computer you are using, and prevents prying eyes from viewing the information you enter.
Important credit card information will be sent to the payment server encrypted using SSL and will be deleted once authentication is complete.
No information will be left on computers managed by our company.